Shipping & Returns

Shipping

• Where: worldwide — Canada, the United States, Europe and beyond.
• Cost: free on orders over CA$60 / US$45 / €40; flat CA$7.99 / US$5.99 / €4.99 under that.
• Speed: orders are processed within 1–2 business days and most arrive in 8–15 business days to Canada, the US and Europe (up to 20 elsewhere). You'll get a tracking link by email when it ships. Items from different suppliers may arrive in separate parcels.
• Import fees: prices don't include import VAT, duties or customs fees. They depend on your country and, if they apply, are collected by the carrier or customs on delivery.

Christmas 2026 order dates

Orders placed after these dates still ship right away — we just can't promise they'll arrive by the 25th.

Returns & exchanges

• 30 days from the delivery date to return unused items in their original packaging (not worn outside, washed or chewed).
• Free size exchanges on sweaters, hoodies, the elk suit, crochet collars and plain collars — we cover the return shipping.
• Damaged, defective or wrong item? Email us a photo within 7 days of delivery and we'll replace it or refund you. No need to send it back.
• Engraved collars are made to order, so they can only be returned if they arrive damaged or with the wrong engraving.
• Change-of-mind returns: the customer pays the return shipping; the original shipping charge isn't refunded.
• Refunds go back to your original payment method within 5–10 business days of the return reaching us.

To start a return or exchange, email mlapcommerce@gmail.com with your order number. We reply within one business day.

Waggle
Toronto, Ontario, Canada
mlapcommerce@gmail.com