FAQ

Christmas shipping

Will my order arrive before Christmas?

Order by Sunday, November 22 for Canada or Monday, November 30 for the United States (everywhere else: Sunday, November 22). Orders placed after these dates still ship right away, but we can't promise they'll arrive by December 25.

How long does shipping take, and what does it cost?

We ship worldwide. Orders are processed in 1–2 business days and most arrive in 8–15 business days to Canada, the US and Europe (up to 20 elsewhere), with a tracking link emailed as soon as it ships. Shipping is free on orders over CA$60 / US$45 / €40 and a flat CA$7.99 / US$5.99 / €4.99 under that.

Which currencies can I pay in? Are there duties?

Prices are shown and charged in Canadian dollars, US dollars or euros — switch any time at the top of the page. Prices don't include import VAT, duties or customs fees; those depend on your country and, if they apply, are collected by your carrier or customs office on delivery.

How do I pay?

Checkout is run by Stripe. You can pay by card, Apple Pay, Google Pay or Link. We never see your full card number.

Sizing

How do I pick the right size?

Measure your dog's neck, chest and back length (there's a diagram on the Size Guide), then compare them with the chart for that product — it sits right next to the size buttons. Sizes run differently from product to product. Between sizes? Size up. Not sure? Email us the measurements and breed and we'll recommend one.

Which puzzle feeder should I get?

The Rounded Puzzle Feeder suits small and medium dogs; the Large Dog Puzzle Feeder (35 cm) is for big breeds. Both work as slow feeders.

Returns

What's your return policy?

• 30 days from the delivery date to return unused items in their original packaging (not worn outside, washed or chewed).
• Free size exchanges on sweaters, hoodies, the elk suit, crochet collars and plain collars — we cover the return shipping.
• Damaged, defective or wrong item? Email us a photo within 7 days of delivery and we'll replace it or refund you. No need to send it back.
• Engraved collars are made to order, so they can only be returned if they arrive damaged or with the wrong engraving.
• Change-of-mind returns: the customer pays the return shipping; the original shipping charge isn't refunded.
• Refunds go back to your original payment method within 5–10 business days of the return reaching us.

To start, email mlapcommerce@gmail.com with your order number. Full details on Shipping & Returns.

Products

How do I clean the puzzle feeders?

Warm soapy water and a rinse. Let them dry fully before refilling.

How does the engraved collar work?

Type your dog's name (and a phone number if you like) on the product page before adding it to your cart. It's engraved exactly as typed, so please double-check the spelling.

Contact

Who do I talk to?

Email mlapcommerce@gmail.com and a person replies within one business day.

Waggle
Toronto, Ontario, Canada
mlapcommerce@gmail.com