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Refund policy
30-day returns and free size exchanges.
- 30 days from the delivery date to return unused items in their original packaging (not worn outside, washed or chewed).
- Free size exchanges on sweaters, hoodies, the elk suit, crochet collars and plain collars — we cover the return shipping.
- Damaged, defective or wrong item? Email us a photo within 7 days of delivery and we'll replace it or refund you. No need to send it back.
- Engraved collars are made to order, so they can only be returned if they arrive damaged or with the wrong engraving.
- Change-of-mind returns: the customer pays the return shipping; the original shipping charge isn't refunded.
- Refunds go back to your original payment method within 5–10 business days of the return reaching us.
How to start a return: email mlapcommerce@gmail.com with your order number and the reason. We reply within one business day with instructions.
Waggle
Toronto, Ontario, Canada
mlapcommerce@gmail.com
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